SAME Los Angeles Reviews

Disappointing Customer Service & Misleading Policies – Shop With CautionDisappointing Customer Service & Misleading Policies – Shop With Caution My experience with SAM Los Angeles has been extremely frustrating and disappointing, particularly when it comes to their customer service, return policy, and shipping practices. First, their return and exchange policy is incredibly restrictive and feels unfair to the customer. Even if you want to exchange an item for the same exact product, if more than 14 days have passed, you are penalized. If the item is no longer available in your size or quantity, you are forced into either store credit or a refund—both of which come with fees. If you choose store credit, a restocking fee is deducted. If you request a refund to your original form of payment, they deduct 12% on top of everything else. Essentially, no matter which option you choose, you lose money—even when the issue is simply lack of inventory on their end. To make matters worse, I paid $50 for overnight shipping, which is widely understood across most retailers to mean same-day or next-day delivery (depending on the order cutoff time). While their website mentions a 1–3 business day processing time, it does not clearly state that this applies to overnight shipping. At checkout, the website specifically showed that my order would be delivered on the 17th. Instead, it was delivered on the 18th—making the “overnight” shipping both misleading and unjustified. Charging premium shipping fees while still taking multiple days to process and deliver the order is unacceptable. Combined with their punitive return and refund policies, this feels less like customer service and more like a system designed to protect the store at the customer’s expense. I strongly recommend reading the fine print and thinking twice before ordering, especially if you are unsure about sizing or timing. This was, unfortunately, a very poor experience